Support

lf you are experiencing a problem with the hosting network, please first check our Network Status Page to see if the issue has been posted on it, before contacting us for personal support.

If you have a question, please check our Knowledge Base first before contacting us, to see if your question has previously been answered. Most questions we are asked are already contained in our Knowledge Base

To troubleshoot ‘Email Problems’, click here. To troubleshoot ‘Website Problems’, click here.

Knowledge Base:

Browse our comprehensive knowledge base for hundreds of answers to frequently asked questions.

User Guides:

Web Hosting & Email User Guide

Server Technical Details & Settings

Client Login:

Hosting Control Panel Login

Webmail Login

Domain Manager

Network Status and Latest News:

View our Network Status & Latest News Page

Subscribe to our RSS Newsfeed

Personal Support

If you require Web Hosting Support, please submit your enquiry by logging into your secure Hosting Control Panel , and pressing the ‘Support’ button. Please also check our Network Status Page if you are having hosting problems. For all other enquiries please use the links below.

Contact Us

Priority Support

Emergency Support

For any email you send to us, please be sure to include full details and instructions on how to replicate any issue, along with full access details. Without full details, it may delay any resolution.

Please note that we use a support ticketing system, where enquires are handled on a first come – first served basis. Therefore please only submit a single ticket / email. Repeated emails will result in your ticket going to the bottom of the ticket queue, which will delay a response.

A Note Regarding Telephone Support: 

Being an online only company, we do not offer telephone sales or support for our web hosting or domain registration services. From our experience, email is a far more efficient method for communication, and resolving any technical issues. It also allows us time to discuss solutions to questions with other members, before we reply to you. Due to this, we are also able to pass the cost savings on to our clients with affordably priced hosting plans and domain registration.

Account Administration:

Setup a New Hosting Account

Update Personal & Contact Details

Domain Name Administration

How to make Payments to us

Cancel an Existing Web Hosting Account

Hosting Express Terms Of Service

Read our terms of service documents